RETURNS FAQ: 

Love the item, but it doesn't fit!  If the item is still in its original condition & packaging, we are more than happy to exchange for a different size for you (stock permitting).

I have received the wrong item!  We're very sorry if we mistakenly shipped the wrong item! Please call or email us straight away so that we can rectify this as quickly as possible for you. (07) 3245 2813, orders@gmdirect.com.au.

Do you refund the shipping fees?  Unfortunately, the original shipping fees are non-refundable, unless the item is faulty or incorrectly shipped (and unable to provide a replacement). 

Is there a return postage cost? Yes, all customers completing an exchange or return are required to pay the return postage fee. You can purchase a pre-paid satchel at your local post office. This is to cover the re-shipping of your items, and cannot be avoided (unless you would like to collect in-store). We recommend you select a traced service, so that you can track your parcel. GMD will not be liable for any parcels that may have been lost or damaged in transit. 

How long will a refund take?  Refunds are processed within 1-2 business days of us receiving your parcel on our end. You will receive notification of your refund via email, as well as a follow-up email to notify if your exchanged items have been shipped. All refunds are returned back via the original payment method. All refunds will be processed via the original payment method. Please allow 2-5 business days for this refund to show on your bank statement.